Returns & Exchanges Policy
We accept returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For product with special product seals, bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.
Hardware device purchased directly from our website comes with a 30 day limited warranty from the time of delivery.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us at [email protected] or use the Contact Form within 30 days of original delivery. We do require the defective item to be shipped back to our facility prior to the issuance of a refund or store credit.
The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
Note: We do require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.
Dead on Arrivals (DOA) Policy
All "Dead on Arrivals" (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and are not covered by warranty.
We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at [email protected] Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package.
Do not ship items back in a regular envelope or paper envelope material as this is not sufficient packaging and may cause items to be lost in the mail or damaged during transit. Padded envelopes or boxes are required. Poor packaging for the return of the products may result in refusal of your return.
Return Shipping Costs
In regards to the cost of shipment for returns, customer is responsible for the costs of shipping the items back to us.
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Kaliony Arm is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.