Shipping and Handling
Orders will be shipped within 72 hours of placement, with most orders shipping within 24 hours out of our facility. Tracking emails will automatically be sent out once it is shipped.
Packages en route to the regions of Armenia will require longer transit times (7-14 business days).
SHIPPING AND HANDLING TIMELINES
It can take 24 to 72 business hours to process before it is shipped out for all orders. After the processing period, a tracking email will be automatically sent to the customer to confirm the package is in the final stages of fulfillment.
Note: During the busy holiday season or surge of sales, processing can take up to 5 business days. Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience.
We process orders from 10:00AM – 18:00PM on Monday to Friday. Shipping carriers do not process orders on weekends and holidays.
Return to Sender
If a package is returned to us because of undeliverable address such as incorrect or incomplete address, we are not obligated to issue a refund or send replacement goods at our expense.
If your country is not listed during the checkout process, we are unable to accept payment from or ship to your country at this time.
- All products sold are listed in AMD and will not be automatically converted into your local currency. Kaliony Vapors Hub is not responsible for any conversion fees associated with international orders.
- All duties, taxes, VAT, and any shipping service related fees are not covered and customers are responsible for these payments. Additionally, Kaliony Vapors Hub is not responsible for any packages that are seized or stopped by the authorities, or any fees that are required for international duties.
For any reasons that the package incurred any additional shipping costs, such as being rejected by customs, wrong address delivery, or sent back to sender from the customer, the additional cost is subject to deduction from the original payment.
We highly recommend contacting your local authorities for more rules and regulations in regards to electronic cigarettes and vaping products.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of Kaliony Vapors Hub, and any issues arising from packages not received must be resolved by the customer, with the third-party carrier in use. Kaliony Vapors Hub strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Kaliony Vapors Hub will not be responsible for packages shown as Delivered when it is shipped to third-party shipping carriers. Any issues that arise with such shipments that are marked delivered must be resolved by the customer with the third-party shipping company.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Kaliony Vapors Hub is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
How are replacement parts shipped?
All replacement shipments and warranty shipments are shipped using Standard Shipping.